"Hello Plant Lovers, Welcome to ANUGERAH WILIS"
“Please read our Shop Info and our Term & Condition before you order. Our shop info & Term Condition is a basis of transaction agreement for each parties (Buyer & Seller).”
Plant Description :
“The plant I sent is more or less the same as the one in the photo. ”
Term & Condition :
1. Customer shall input the phone number and email address for DHL Express info.
2. We accept refunds or we will resend them if your plants arrive dead
Export Process
1. Customer shall ensure the address for delivery maximum 2 days after ordering plant. This address will be a reference for all Export Documents.
2. We don't accept any request shipping with declare as Non Plant or other illegal action.
3. Please note that some countries require Import Permit or other document.
obligation to provide the required Import Permit. For example :
a. Customer from Canada is required to provide Import Permit.
b. Customer from United Kingdom is required to provide PEACH (Procedure for Electronic Application for Certificates) from The Horticultural Marketing Inspectorate Government of United Kingdom.
c. Customer from USA shall provide import permit for purchase more than 12 plants.
4. We have to proceed application of Export permit from Government Indonesia prior to shipping. usually takes 7-10 working days.
5. Custom & Shipping Process
a. Plants are carefully sanitized then covered into plastic with sterilised moist moss. Plants are rolled up in paper to provide protection for the leaves. We use styrofoam box or cardboard boxes as secondary packaging.
b. We ship plants with Phytosanitary Certificates in every shipment, indicating that the plants already passed the quarantine inspection and meet customer’s country requirements.
c. replacement, pictures or video of the plants conditions must be sent as a proof within 24 hours after plants arrival.
